Yes, on all three. Our locksmiths hold BC security-worker licences, and the business carries full liability insurance and bonding. That means the person at your door is vetted and accountable, and any work is covered. We’re happy to show ID and the licence before we start — just ask.

Our average arrival across Greater Vancouver is about 20 minutes, and we run 24/7 — nights, weekends and holidays included. Downtown and central neighbourhoods are often faster; the North Shore, Richmond or a bridge at rush hour can add a few minutes. When you call, we give you a realistic ETA rather than a hopeful one, and the tech confirms once they're rolling.

Almost never. We're trained in non-destructive entry and pick, bump or bypass the vast majority of residential, commercial and car locks — you keep your existing lock and key. Drilling is a genuine last resort for a small number of high-security or seized locks, and we always explain why and quote the replacement before we touch anything.

Quotes are free, and we confirm a fixed, upfront price before any work begins. You'll never be hit with a surprise call-out fee or an after-hours markup that wasn't agreed on the phone first. If the price doesn't work for you, there's no obligation and nothing to pay.

Yes. Our mobile vans cut and program transponder keys and remote fobs for most makes and models right at your car — roadside, driveway or parkade — so there's no tow to the dealer. We also handle car lockouts, spare keys and broken keys snapped off in the ignition or door.

Yes, an all-keys-lost situation is routine for us, whether it's a house, a business or a vehicle. We can gain entry non-destructively, then either rekey the existing lock or originate a brand-new working key so you're back up and running. For cars we can generate and program a fresh key even when nothing is left to copy from.

Rekeying keeps your existing hardware but resets the internal pins so old keys no longer work and a new key does — it's the fast, affordable choice after moving in, losing a key, or a roommate or contractor moving out. Changing the lock swaps the whole unit, which makes sense when the hardware is worn, damaged, or you're upgrading to higher-security or smart hardware. We'll tell you honestly which one your situation actually needs.

Absolutely. We supply and install smart deadbolts, keypad and fingerprint locks, set up access codes and users, and integrate them with your alarm or smart-home setup. We can also service one you already own — batteries, firmware, re-pairing or a lock that's stopped responding. If keyless isn't the right fit for a door, we'll say so before you spend on it.

All major credit cards, debit, e-transfer and cash. Payment is taken after the work is done and you're satisfied, and you'll get an itemised receipt for insurance, strata or expense claims on every job.

We're fully mobile from Downtown and the West End out to Kitsilano, Mount Pleasant, East Vancouver, Kerrisdale and Dunbar, plus Burnaby, New Westminster, Richmond and the North Shore. If you're not sure we reach you, call 604-734-7233 — we probably do. See every area we serve for the full list.